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Frequently asked questions

Quick answers before you email us.

What is BoostReel?

BoostReel is an AI-powered short-video maker built for small businesses and marketers. You can turn product photos or clips into polished TikToks, Reels, YouTube Shorts, and feed videos — complete with captions, sound effects, text overlays, and platform-specific formatting.

Where are my videos stored?

On your own device. BoostReel renders videos in your browser and never uploads or stores your video files on our servers, so nothing leaves your computer until you choose to publish.

Which platforms can I publish to?

You can publish directly to TikTok, Instagram Reels, YouTube Shorts, LinkedIn, and X. Connect your accounts from App → Connect, then choose your platforms in the Publish step. BoostReel crops and conforms the video for each platform before posting.

What aspect ratios and resolutions can I export?

You can preview and export in the formats each platform expects — Reels and Shorts in 9:16, feed posts in 1:1, and horizontal options for LinkedIn or X. The Studio also lets you add text overlays and preview safe margins before you render.

Do I need an account to try it?

No. The home page has a live preview where you can generate a sample ad without signing up. You only need an account when you're ready to render, save projects, or publish.

How do credits and monthly limits work?

Each plan includes a monthly limit for AI-generated reels and other AI features. You can see your current usage in App → Billing. If you hit your limit, you'll see a banner explaining whether it's your plan cap or a temporary AI quota. Upgrading raises your monthly limit immediately.

What plans do you offer?

We offer Starter, Pro, and Business plans, billed monthly or annually. Prices are shown on the Pricing page and in App → Billing. Annual plans are discounted compared to paying month-to-month, and you can switch plans or billing intervals at any time.

Can I add captions, sound effects, and text overlays?

Yes. BoostReel includes platform-specific caption presets, a custom dictionary, sound effects with volume and fade controls, and a Studio where you can layer text, images, and effects on your video with a synchronized timeline.

Can I use my own product photos?

Yes. You can upload up to 10 product photos per project. The app can also suggest colors and styling based on your images to keep the final reel on-brand.

How do I change or cancel my plan?

Go to App → Billing. You can switch between Starter, Pro, and Business, or between monthly and annual billing. Changes are prorated automatically and your plan-change history is shown on the same page.

What is your refund policy?

You can request a refund within the window shown on our Refunds page. We handle refund requests case by case, generally when little or no usage has occurred on the subscription period.

How do I reach support?

Use the form on this page, or email support@boostreel.app. Both create the same ticket in our inbox and you'll get a confirmation email with a link back to your thread so you can read replies and respond without another email round-trip. We usually reply within one business day.

Still need help?

Send us a message and it lands straight in the Boost Reel support inbox. We usually reply within one business day.

You can also email support@boostreel.app — those messages appear in the same inbox and thread here too.